Dick’s Sporting Goods

My visit to the sporting goods store located at 7280 NW Butler left much to be desired. While I appreciate the effort of the cashier, overall, the customer service experience was disappointing. I interacted with two employees who lacked the expertise and professionalism expected in customer service. Their assistance was mediocre at best, and it was evident that there is room for improvement in this aspect. Despite ultimately finding what I needed, the below-average customer service significantly detracted from my overall experience. There is a clear need for improvement in this area to ensure a more positive shopping experience for customers. Therefore, I’m giving the store a rating of three stars out of five.

I had a fantastic shopping experience at Dick’s Sporting Goods today, and I want to extend my appreciation to employee Rachelle. Every time I check out at her register, she’s consistently pleasant and a joy to talk to. Rachelle’s knowledge and helpfulness truly stand out, and her customer service is unparalleled. Great job, Rachelle! Thank you for always going above and beyond to make my shopping experience enjoyable.

The Sporting Goods Store in North Canton boasts a commendable selection of apparel and items. However, during my recent visit, I couldn’t help but notice that the cashiers appeared to be overworked. Unfortunately, the cashier who assisted me seemed disengaged and lacked enthusiasm. When I presented the wrong code on my phone, instead of offering assistance or clarification, she simply asked for my phone number without any indication of what was needed. Additionally, her expressionless demeanor and robotic “thank you” left much to be desired in terms of customer service. While the store itself is well-stocked, improvements in cashier training and customer interaction could greatly enhance the overall shopping experience.

I recently made a purchase at a Sporting Goods store in Mayfaire, Wilmington, NC, where I bought a punching bag with a frame. Walking in, I had little idea of what I needed, but fortunately, I met Mike Awesome, the sales representative, who exceeded all expectations in assisting me. He patiently addressed all my questions and even helped load the products into my car, despite the challenge of fitting them into my small vehicle. It’s truly refreshing to encounter someone who genuinely cares about meeting customer needs and doesn’t make us feel like a burden when seeking assistance. I sincerely hope that the management of this Sporting Goods store recognizes Mike’s exceptional customer service skills and values him as a valuable asset to their team. Mike deserves recognition for his outstanding dedication to customer satisfaction.

I had an outstanding customer service experience while handling a complex order that involved a gift card and an exchange for a different size. Throughout my interactions, both over the phone with multiple representatives and in-person with one at the store, each individual went above and beyond to assist me with genuine kindness and helpfulness. Their dedication to ensuring my satisfaction was truly remarkable. If only all stores provided this level of customer service, shopping would be a breeze.

Our treadmill purchase experience at the Roseville, CA store was exceptional, thanks to Joey’s outstanding assistance. He provided us with comprehensive information about the treadmill, including its features and pricing, and demonstrated remarkable patience throughout the process. Joey truly went above and beyond to ensure that our needs were met. This was hands down our best shopping experience ever. Joey’s dedication and exceptional service deserve recognition, and we believe he deserves a promotion for his outstanding performance.

During my visit to Dick’s Sporting Goods in Brighton, Colorado, I was in search of a comfortable running and walking shoe. Initially considering another brand, I was approached by a courteous and knowledgeable young man named Cannon. He took the time to inquire about my preferences for quality and comfort before suggesting the Brooks Women Trace 2 Run shoes. After trying them on and taking a walk, I was impressed and decided to make the purchase. Cannon’s professionalism and expertise made my experience truly delightful. Because of him, I’ll be returning to the same store for future purchases and recommending it to others.

Despite the concerning reviews I read, I decided to take a chance and order Women’s Air Jordan’s from Dick’s Sporting Goods online, as I’d never purchased from them before. The price was excellent at $91 with free shipping. Despite my initial nervousness, I was pleasantly surprised when I received a FedEx tracking number in my email, and the shoes arrived a day earlier than expected, even though I live in a slightly remote area of California. Upon careful inspection, the shoes looked brand new, were the correct size and style. What a relief! This experience has left me completely satisfied, and I’ll definitely be ordering from Dick’s Sporting Goods again. While I don’t usually write reviews, I felt compelled to share my positive experience, especially for those who may be hesitant like I was. I certainly didn’t want to disappoint my daughter at the beginning of basketball season, but thanks to Dick’s, that wasn’t a concern at all. Highly recommended!

I’ve been using Dick’s Sporting Goods for my Christmas gift shopping this year, and I’m thoroughly impressed. Every order I placed arrived within two days, and I didn’t even have to pay for express shipping. This was a stark contrast to my experience with nike.com, where my package got lost and I wasn’t even notified about the delay. But with Dick’s, everything arrived promptly and in perfect condition, with the right sizes. Their selection is fantastic, prices are reasonable, and delivery is always on time. I’ll definitely be returning to Dick’s for my Christmas shopping next year. Thanks a lot!

Avoid purchasing from this company at all costs. They completely mishandled my online order, resulting in shipping to an unknown address that I, the buyer, never authorized. Despite reaching out to customer service for assistance, they proved to be utterly useless, offering nothing but a run-around. It’s frustrating that no one within the company seems capable of resolving the address issue with my order.